DeepScribe has several note status designed to quickly identify what stage your note is in while being processed. These statuses are the same across the DeepScribe App and Web Portal.
"Ready to record" indicates there are not yet any existing recordings for the encounter and you are free to begin recording.
"Recording" indicates you are currently recording in the encounter.
"Ready to scribe" indicates you made at least 1 recording on the encounter, but have not yet pressed the "Scribe It" button. Your recording/s will not be processed until the "Scribe it" button is pressed for each encounter. Additional recordings can be added while in the "Ready to scribe" state.
"Scribing" indicates you have pressed the "Scribe It" button and we are processing your note. No additional recordings can be added once your note reaches this stage.
"Complete" indicates your note has been processed.
For our EHR integrated appointments, you will not see this status.
"Imported" indicates your note has been imported to your EHR.
This stage unique for our EHR integrated users.
"Failed" indicates your recording was unable to scribe or import. DeepScribe will typically automatically retry failed appointments until they are successful. If you continue to see a "Failed" status, outreach us via the Customer Support chat in the DeepScribe App or Canvas.
Have any questions?
Send us a message via the support chat, email us at [email protected], or give us a call at (979) 274-3768.
Customer Support Hours of Operation: Mon-Fri 5am-5pm Pacific (excluding national holidays).